Support
Help Center
Everything you need to buy, track and look after your Basoo equipment. Browse the topics below, or reach our team directly — we're here 7 days a week.
FAQ
Quick answers on ordering, wholesale, payment, shipping and more.
OpenShipping & Delivery
Delivery times, freight options, tracking and free shipping over $250.
OpenReturns & Refunds
Our 30-day returns policy, RMA process and how refunds work.
OpenWarranty
Coverage periods for tools, generators and engines, and how to claim.
OpenTrack an order
View status, download invoices and reorder past purchases.
OpenContact support
Reach our team 7 days a week for anything we haven't covered.
OpenStill need a hand?
Can't find what you're looking for? Email support@basoo.io or send us a message — we reply within one business day.
Contact support